{"id":35,"date":"2026-09-05T03:48:29","date_gmt":"2026-09-04T19:48:29","guid":{"rendered":"https:\/\/joueve.com\/?page_id=35"},"modified":"2026-09-05T03:48:29","modified_gmt":"2026-09-04T19:48:29","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/joueve.com\/index.php\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Last updated: 5 September 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>JOUEVE<\/strong>, we respect your privacy and are committed to protecting your personal data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">JOUEVE is a brand operated by <strong>Inventive Synergy Ventures Sdn. Bhd.<\/strong> (&#8220;Inventive Synergy Ventures&#8221;, &#8220;we&#8221;, &#8220;us&#8221;, or &#8220;our&#8221;). We operate the website <strong>joueve.com<\/strong> (the &#8220;Website&#8221;), through which we provide fragrance, personal care and other raw ingredients and related products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit our Website, create an account, place an order, contact us, subscribe to communications, or otherwise interact with us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By using our Website, you acknowledge that you have read and understood this Privacy Policy.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Personal Data We Collect<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may collect personal data that you provide directly to us when you use our Website or communicate with us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on how you interact with JOUEVE, this may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>Telephone or mobile number<\/li>\n\n\n\n<li>Billing address<\/li>\n\n\n\n<li>Delivery or shipping address<\/li>\n\n\n\n<li>Account username and password<\/li>\n\n\n\n<li>Order and purchase information<\/li>\n\n\n\n<li>Payment and transaction information<\/li>\n\n\n\n<li>Product enquiries and customer service communications<\/li>\n\n\n\n<li>Reviews, feedback and other information you voluntarily provide<\/li>\n\n\n\n<li>Information submitted through contact forms or other forms on our Website<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We may also collect certain information automatically when you visit or use our Website, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IP address<\/li>\n\n\n\n<li>Browser type and version<\/li>\n\n\n\n<li>Device type and operating system<\/li>\n\n\n\n<li>Pages visited and Website interactions<\/li>\n\n\n\n<li>Date and time of visits<\/li>\n\n\n\n<li>Referring website or source<\/li>\n\n\n\n<li>Approximate geographical information<\/li>\n\n\n\n<li>Cookies and similar technologies<\/li>\n\n\n\n<li>Technical information relating to Website performance and security<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. How We Use Your Personal Data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may use your personal data for the following purposes:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Processing and fulfilling orders<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We use your information to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Process and confirm your orders<\/li>\n\n\n\n<li>Process payments and refunds<\/li>\n\n\n\n<li>Prepare and package your purchases<\/li>\n\n\n\n<li>Arrange delivery<\/li>\n\n\n\n<li>Provide order and delivery updates<\/li>\n\n\n\n<li>Manage returns, exchanges and customer service enquiries<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Managing your account<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you create an account, we may use your information to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create and maintain your account<\/li>\n\n\n\n<li>Authenticate your login<\/li>\n\n\n\n<li>Manage your account details<\/li>\n\n\n\n<li>Provide access to your order history<\/li>\n\n\n\n<li>Maintain account security<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Customer service<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We may use your information to respond to enquiries, provide product information, resolve complaints and provide after-sales support.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Improving our business<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We may use information about how our Website is used to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improve Website functionality<\/li>\n\n\n\n<li>Improve our products and services<\/li>\n\n\n\n<li>Understand customer preferences<\/li>\n\n\n\n<li>Analyse Website traffic and performance<\/li>\n\n\n\n<li>Identify technical problems<\/li>\n\n\n\n<li>Improve the overall customer experience<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Security and fraud prevention<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We may process personal data to protect our Website, customers and business against fraud, abuse, unauthorised access and other security threats.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Legal and administrative purposes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We may process and retain personal data where necessary to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comply with applicable laws and regulations<\/li>\n\n\n\n<li>Maintain accounting and business records<\/li>\n\n\n\n<li>Respond to lawful requests from authorities<\/li>\n\n\n\n<li>Establish, exercise or defend legal claims<\/li>\n\n\n\n<li>Protect our rights and legitimate business interests<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Basis for Processing Personal Data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where applicable, we process personal data on one or more of the following grounds:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To perform a contract with you, such as processing and delivering an order;<\/li>\n\n\n\n<li>To comply with legal or regulatory obligations;<\/li>\n\n\n\n<li>Where you have provided consent;<\/li>\n\n\n\n<li>Where processing is necessary for our legitimate business interests; or<\/li>\n\n\n\n<li>Where otherwise permitted or required by applicable law.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Where processing is based on your consent, you may withdraw your consent at any time, subject to applicable legal requirements and any consequences arising from the withdrawal.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Payments<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When you purchase products through our Website, payment information may be processed by third-party payment service providers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the payment method you choose, your payment details may be submitted directly to the relevant payment provider.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We do not intend to store complete payment card details on our own systems unless expressly stated otherwise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Third-party payment providers may process your personal data according to their own privacy policies and terms.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Shipping and Delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To fulfil your order, we may provide necessary information to courier companies, logistics providers and other delivery service providers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This information may include your:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name<\/li>\n\n\n\n<li>Delivery address<\/li>\n\n\n\n<li>Telephone number<\/li>\n\n\n\n<li>Order information<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Only information reasonably necessary to fulfil the relevant delivery or logistics service will be shared.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Cookies<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our Website uses cookies and similar technologies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cookies are small files stored on your device that help websites function properly and remember certain information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may use cookies for purposes including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Maintaining your shopping cart<\/li>\n\n\n\n<li>Processing checkout<\/li>\n\n\n\n<li>Keeping you logged into your account<\/li>\n\n\n\n<li>Remembering your preferences<\/li>\n\n\n\n<li>Improving Website functionality<\/li>\n\n\n\n<li>Understanding Website traffic and usage<\/li>\n\n\n\n<li>Measuring marketing performance<\/li>\n\n\n\n<li>Maintaining Website security<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Some cookies are essential for the Website to operate correctly, while others may be used for analytics or other purposes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Analytics and Website Performance<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may use third-party analytics and Website performance services to understand how visitors use our Website and to help us improve its functionality and performance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These services may collect information such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IP address<\/li>\n\n\n\n<li>Device and browser information<\/li>\n\n\n\n<li>Pages visited<\/li>\n\n\n\n<li>Referral information<\/li>\n\n\n\n<li>Website interactions<\/li>\n\n\n\n<li>Approximate location<\/li>\n\n\n\n<li>Usage and performance information<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Third-party providers may process information according to their own privacy policies.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Marketing Communications<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where permitted by applicable law, we may use your contact information to provide information about JOUEVE, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>New products<\/li>\n\n\n\n<li>Promotions and offers<\/li>\n\n\n\n<li>Product updates<\/li>\n\n\n\n<li>Special campaigns<\/li>\n\n\n\n<li>Other marketing communications<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the relevant communication or by contacting us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Opting out of marketing communications will not prevent us from sending important service-related communications, such as order confirmations, payment information, delivery updates or account-related notices.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. How We Share Personal Data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We <strong>do not sell your personal data<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may disclose or provide access to personal data where reasonably necessary to operate our business, provide services to you, or comply with applicable law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These parties may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Payment service providers<\/li>\n\n\n\n<li>Courier and logistics companies<\/li>\n\n\n\n<li>Website hosting and infrastructure providers<\/li>\n\n\n\n<li>IT and technical service providers<\/li>\n\n\n\n<li>Website analytics providers<\/li>\n\n\n\n<li>Email and communication service providers<\/li>\n\n\n\n<li>Accounting, legal and professional advisers<\/li>\n\n\n\n<li>Government authorities and regulatory bodies where required by law<\/li>\n\n\n\n<li>Other service providers acting on our behalf<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We aim to provide third parties only with information reasonably necessary for them to perform their relevant services.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. International Data Transfers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some of our service providers may be located outside Malaysia, or may process or store personal data on servers located outside Malaysia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that such transfers and processing are carried out in accordance with applicable data protection requirements.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">11. How We Protect Your Personal Data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We take reasonable technical and organisational measures to protect your personal data against:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unauthorised access<\/li>\n\n\n\n<li>Unauthorised disclosure<\/li>\n\n\n\n<li>Loss<\/li>\n\n\n\n<li>Misuse<\/li>\n\n\n\n<li>Alteration<\/li>\n\n\n\n<li>Destruction<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable steps to protect your personal data, we cannot guarantee absolute security.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">12. How Long We Keep Your Personal Data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This may include retaining information for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Processing and fulfilling orders<\/li>\n\n\n\n<li>Customer service<\/li>\n\n\n\n<li>Accounting and financial records<\/li>\n\n\n\n<li>Resolving disputes<\/li>\n\n\n\n<li>Preventing fraud<\/li>\n\n\n\n<li>Maintaining business records<\/li>\n\n\n\n<li>Complying with legal and regulatory obligations<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">When personal data is no longer required, we may delete, anonymise or securely dispose of it in accordance with applicable requirements.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">13. Third-Party Websites and Services<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our Website may contain links to third-party websites, services or platforms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These third-party websites operate independently from JOUEVE and are not controlled by us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Privacy Policy does not apply to third-party websites or services. We recommend reviewing their respective privacy policies before providing them with personal data.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">14. Your Privacy Rights<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Subject to applicable laws and any applicable exceptions, you may have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Request access to personal data we hold about you;<\/li>\n\n\n\n<li>Request correction of inaccurate or incomplete personal data;<\/li>\n\n\n\n<li>Request information about how your personal data is being processed;<\/li>\n\n\n\n<li>Withdraw consent where processing is based on consent;<\/li>\n\n\n\n<li>Request deletion of personal data where legally applicable; and<\/li>\n\n\n\n<li>Exercise other rights available under applicable data protection laws.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We may require reasonable information to verify your identity before processing certain requests.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to exercise a privacy right, please get in touch with us using the details provided in the <strong>Contact Us<\/strong> section below.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">15. Accuracy of Your Personal Data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We rely on the information you provide to maintain accurate and up-to-date records.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You are encouraged to inform us if your personal information changes or if you believe that information we hold about you is inaccurate or incomplete.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">16. Children&#8217;s Privacy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our website does not knowingly collect personal data from children.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you believe that a child has provided personal data to us without appropriate consent, please get in touch with us so that we can take reasonable steps to address the situation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">17. Changes to This Privacy Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this Privacy Policy from time to time to reflect changes to our business, Website, services, technology or applicable legal requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When we make changes, we will update the <strong>&#8220;Last updated&#8221;<\/strong> date at the top of this page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal data.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">18. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal data is handled, please get in touch with us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Inventive Synergy Ventures Sdn. Bhd.<\/strong><br><strong>Trading as: JOUEVE<\/strong><br><strong>Website:<\/strong> joueve.com<br><strong>Email:<\/strong> privacy@joueve.com<br><strong>Correspondence Address:<\/strong> B12B-3, Jalan Selaman 1, Dataran Palma, 68000 Ampang, Selangor, Malaysia<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When contacting us regarding your personal data, please provide sufficient information for us to understand and respond to your request.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">19. Governing Law<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This Privacy Policy is intended to operate in accordance with the applicable laws and regulations of Malaysia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where applicable, personal data handled by us will be subject to the requirements of Malaysia&#8217;s personal data protection laws.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00a9 2026 Inventive Synergy Ventures Sdn. Bhd. All rights reserved.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JOUEVE<\/strong> is a brand operated by Inventive Synergy Ventures Sdn. Bhd.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: 5 September 2026 At JOUEVE, we respect your privacy and are committed to protecting your personal data. JOUEVE is a brand operated by Inventive Synergy Ventures Sdn. Bhd. (&#8220;Inventive Synergy Ventures&#8221;, &#8220;we&#8221;, &#8220;us&#8221;, or &#8220;our&#8221;). We operate the website joueve.com (the &#8220;Website&#8221;), through which we provide fragrance, personal care and other raw ingredients [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-35","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/joueve.com\/index.php\/wp-json\/wp\/v2\/pages\/35","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/joueve.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/joueve.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/joueve.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/joueve.com\/index.php\/wp-json\/wp\/v2\/comments?post=35"}],"version-history":[{"count":1,"href":"https:\/\/joueve.com\/index.php\/wp-json\/wp\/v2\/pages\/35\/revisions"}],"predecessor-version":[{"id":36,"href":"https:\/\/joueve.com\/index.php\/wp-json\/wp\/v2\/pages\/35\/revisions\/36"}],"wp:attachment":[{"href":"https:\/\/joueve.com\/index.php\/wp-json\/wp\/v2\/media?parent=35"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}