Privacy Policy

Effective Date: September 23, 2024.

JOUEVE and/or Inventive Synergy Ventures Sdn. Bhd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://joueve.com, including any other media form, media channel, or mobile website related or connected thereto (collectively, the "Site").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data

When you engage with our site (e.g., creating an account, placing an order, or contacting us), we may collect personally identifiable information, such as:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information (credit card details, etc.)
• Any other information you voluntarily provide

Derivative Data

Our servers may automatically collect information when you access the Site, such as your:

• IP address
• Browser type
• Operating system
• Access times
• Pages viewed

Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to help customise the Site and improve your experience. Cookies help us:

• Remember your preferences
• Analyse traffic patterns
• Serve relevant advertisements

You can set your browser to refuse cookies, but doing so may limit your ability to use certain features of the Site.

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Provide customer service
• Send you emails regarding your orders or inquiries
• Send promotional materials and newsletters (you may opt out at any time)
• Improve the functionality and user experience of our site
• Conduct market research and data analytics

3. Disclosure of Your Information

We may share your information with:

• Service Providers: We may share your data with third-party vendors that help us operate the Site, fulfil orders, and provide services to you (e.g., payment processors, shipping companies).
• Legal Obligations: We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or respond to fraud or security concerns.

We do not sell or rent your data to third parties.

4. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we take reasonable steps to secure your information, please be aware that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• Access and Correct Your Information: You can access and update your account information by logging into your account.
• Request Deletion: You may request that we delete your personal information, subject to certain exceptions provided by law.
• Opt-Out of Marketing Communications: You can opt out of receiving promotional communications by following the unsubscribe instructions in the emails or contacting us directly.

6. Third-Party Websites

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or the content of such third-party websites.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by the updated "Effective Date" at the top of this page. We encourage you to periodically review this Privacy Policy to stay informed of any updates.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Inventive Synergy Ventures Sdn. Bhd. / JOUEVE.com
Email: privacy@joueve.com
Phone: +60-3-27792006
Address:  B2-2-3, Solaris Dutamas
                  No. 1, Jalan Dutamas 1
                  50480 Kuala Lumpur
                  Malaysia