Returns & Refunds Policy

At JOUEVE, we strive to ensure you're satisfied with your purchase. If for any reason you’re not, we are happy to assist with returns.

Returns

• Eligibility: To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
• Timeframe: You have 10 days from the date of purchase to request a return. After 10 days, we unfortunately cannot offer a refund or exchange.
• Non-Returnable Items: Certain items are not eligible for return, including but not limited to:          

1.      Gift cards
2.      Sale or clearance items
3.      Perishable or opened products (e.g. essential oils, fragrance oils, perfumes or any opened skincare and haircare products)

How to Request a Return

To request a return, please contact our customer service team at sales@joueve.com or use the form at Contact Us with your order number and a brief description of the reason for your return. Once approved, we will provide you with instructions on how to proceed with the return.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7 business days.
• Shipping Costs: Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund.

Exchanges

• If you need to exchange an item due to damage or defect, please contact us at sales@joueve.com within 7 days of receiving your order. Exchanges are subject to availability.

Return Shipping

• After receiving approval for your return, please mail the product to:

               Inventive Synergy Ventures Sdn. Bhd. / (JOUEVE.com)
               B2-2-3, Solaris Dutamas
               No. 1, Jalan Dutamas 1
               50480 Kuala Lumpur

• You will be responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe arrival of your return.

Need Assistance?

For any questions or concerns, feel free to contact us at sales@joueve.com. We’re here to help!