Terms and Conditions

Welcome to JOUEVE. By accessing and using our site, you agree to comply with the following terms and conditions. Please read them carefully before making any purchases or using our services.

1. General Information

This website is operated by Inventive Synergy Ventures Sdn. Bhd. Throughout the site, the terms “we,” “us,” and “our” refer to Inventive Synergy Ventures Sdn. Bhd. By visiting our website and/or purchasing from us, you agree to be bound by the following terms and conditions.

2. Product Information

We supply raw ingredients for soap and detergent making, carrier and essential oils, fragrances for soap and detergent, aromatherapy oils, perfumes, and raw ingredients for shampoo, conditioners, hair oils, and fragrance and perfume making. While we strive to ensure the accuracy of product information, we do not warrant that product descriptions or other content on this site are completely accurate or error-free.

3. Purchases and Payment

All prices listed on the website are subject to change without notice. We reserve the right to modify or discontinue products at any time. Payments are accepted via online payment or bank transfer and must be made in full at the time of purchase.

4. Shipping and Delivery

Shipping rates and delivery times vary based on the location and shipping method selected. Once an order is placed and payment is received, we will process and ship your order as soon as possible. We are not responsible for delays caused by shipping carriers or customs in your country.

5. Returns and Refunds

Due to the nature of our products, we do not accept returns on opened items. Unopened items may be returned within 10 days of purchase for a refund or store credit, subject to inspection. Customers are responsible for return shipping costs unless the product received was incorrect or damaged.

6. Liability

We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products, including but not limited to any allergic reactions or adverse effects. It is the buyer’s responsibility to conduct necessary testing and ensure that the products are suitable for their intended use.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Inventive Synergy Ventures Sdn. Bhd. or its content suppliers and is protected by intellectual property laws. Unauthorised reproduction or use of any material from this site is prohibited.

8. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

9. Governing Law

These terms and conditions and any separate agreements whereby we provide you services shall be governed by and construed under the laws of Malaysia.

10. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the website. It is your responsibility to review the terms regularly.

11. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at support@joueve.com or +60-3-27792006.